Privacy · Updated 27 October 2026
How personal data is handled
This training service is operated by GL Solutions SP in Hong Kong. This notice explains what is collected, why it is needed and the choices available to coaches and clients.
What is collected
Coaches provide account and billing details, and enter information needed to manage their practice. This can include client contact details, bookings, payments, training records, health answers, measurements, photos and notes. Clients can also send information through their personal page. Optional information can be left out, although some features may then be unavailable.
How it is used
Information is used to manage accounts and payments, arrange training, track progress and provide the features you choose. It is not sold. Your coach decides what client information is collected and is your first contact for questions or changes.
Optional reminders are off until you turn them on. They use your device's notification subscription and time zone. Notifications contain a general reminder, without health details or your personal page link. You can turn them off from your personal page or device settings.
Storage and service providers
Practice records are held in Singapore, protected during transfer and storage, with access limited by account. Selected sensitive records have additional encryption. A copy may also be held on your device for offline use. Keep shared devices and exported backups secure.
Service providers process the information needed for hosting, storage, payments and optional calendar connections. Some processing may take place outside Hong Kong. Payment card details are handled by the payment provider rather than stored here.
Reports and attachments
Reports combine saved practice records with the coach's own narrative. Readings are entered manually; scan sheets and photos may be kept as attachments.
Keeping and deleting information
Records are kept while needed to provide the service and manage the practice. Removing a record takes it out of normal use. Some protected copies may remain while deletion and backup processes are completed. Deleting something on one device does not erase an exported copy or a copy held on another device.
For account closure or permanent erasure, contact us below. We will confirm the scope and what has been removed, including any information that must be retained for accounting or other legal requirements. We do not promise automatic deletion on a fixed schedule.
Your choices and questions
Website early-access requests
If you request early access, we save your email, request time and reference privately on Cloudflare for up to 90 days, only to contact you about Showup early access. Cloudflare Turnstile checks the request to help prevent abuse. Short-lived security counters do not store your raw IP address in the interest list.
Resend sends your acknowledgement and a copy to contact@showuphk.com, our group address delivering into our designated shared Gmail inbox. Replies go to the same address. Email and provider copies have separate retention; the 90-day expiry applies to the private website request record. This does not create an account, paid subscription or marketing subscription. Request access, correction or deletion at contact@showuphk.com.
Ask your coach to see, correct or remove client information. For account questions, access or correction requests, or permanent erasure, write to contact@showuphk.com. We handle requests in accordance with applicable Hong Kong requirements. If a data incident affects you, we will explain what happened and the steps being taken.
Changes to this notice will appear here with an updated date. Significant changes affecting how information is used will be communicated to account holders.
GL Solutions SP · Hong Kong · contact@showuphk.com · Terms of service