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Showup · Terms of service · Launch terms · Updated 27 October 2026

Terms of service

Showup is preparing to launch. Trial signup is not yet available. These terms describe the launch service and pricing.

These terms are between you, a personal trainer using Showup ("you", "the coach"), and GL Solutions SP of Hong Kong ("Showup", "we"). By creating an account you agree to them.

1. The service

Showup is software for running a personal-training practice: scheduling, client records, packages and payments tracking, programmes, and personal pages for your clients to book and check in. We provide the software; you provide the training. Showup is not a party to any agreement between you and your clients and does not handle money between you.

2. Your account

You sign in with your email address. You are responsible for what is done under your account and for keeping your devices secure. One account is for one coach; you may not share it.

3. Plans, payment and cancellation

• New accounts start with a 30-day full-feature trial, with unlimited clients. No card is required and the trial does not automatically become a paid subscription.
• Showup is HK$200 a month, billed monthly in Hong Kong dollars through Stripe. It includes unlimited clients and all features. You choose the paid plan explicitly. There are no annual plans, client-count charges or paid add-ons.
• You can cancel at any time from Manage billing. Cancellation stops the next renewal; the period already paid for runs to its end. We do not refund part-periods.
• We may change prices with at least 90 days' notice by email and by a notice in the app. A change applies from your next renewal.

4. What happens when a plan lapses

Your data is yours. We do not delete it because a trial or payment ends. You can still read and export your records and manage your account. An active trial or subscription is required to make practice changes.

Progress reports combine the saved record with your own narrative. You enter readings manually and can retain scans and photos as attachments.

5. Your clients' data

You are the data user for your clients' personal data under the Personal Data (Privacy) Ordinance; Showup processes it on your behalf. You agree to:

• collect only what you need to train someone safely, and tell each client what you collect and why (a statement is provided in our privacy page);
• keep it accurate and delete it when it is no longer needed;
• answer your clients' requests to see, correct or delete their data, using the app's tools;
• not use Showup to collect data about anyone who is not your client.

Processing clause. Showup will process client data only to provide the service and on your instructions given through the app; will apply the security measures described on the privacy page; will use contracted service providers only for the purposes described there and tell you before adding one; will not disclose client data to anyone else except as the law requires; will help you meet access and correction requests; and will arrange the return or deletion of client data when you request account closure, confirming any necessary retention with you.

6. Acceptable use

Do not use Showup to break the law, to harass anyone, to send messages people have not agreed to receive, or to probe or overload the service. Review the figures and wording of progress reports before sharing them; you are responsible for what you send to a client.

7. Availability and support

We aim to keep Showup available at all times but do not guarantee it. The app keeps working on your device through short outages and syncs when it can. Support is by email at support@showuphk.com.

8. Liability

Showup is provided as is. To the extent the law allows, our total liability to you for anything arising from the service in any 12-month period is limited to the fees you paid us in that period. We are not liable for indirect or consequential loss, or for loss caused by your own devices, accounts or clients. Nothing here limits liability that cannot be limited by law.

9. Ending the agreement

You can close your account from Settings at any time. We may suspend or close an account that breaks these terms, with notice where the situation allows. On closure, the “Keeping and deleting information” section of the privacy page applies to your data.

10. Changes and law

We may update these terms and will email you about material changes at least 14 days before they apply. These terms are governed by the laws of Hong Kong, and its courts have jurisdiction.

GL Solutions SP · Hong Kong · contact@showuphk.com · Privacy